FAQs

Because our clothing is handmade, we recommend dry-cleaning your BROdenim creation. If you prefer to wash at home, place the item inside-out and run on a low/gentle cycle. Leave the garment out to air dry (never place it in the dryer!).

We are not allowed to print any trademarked or copyrighted images (unless granted written permission from the owner or company).

Unfortunately, we are only able to design items with the name/number of professional athletes.

However, if you are related and/or married to that specific player. We are happy to produce designs with general city nameplates!

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Due to the fact that all products are custom made, all sales are final.

Because each design is handmade individually, it is important to note that there may be slight imperfections. Unfortunately, we do not issue refunds for slight imperfections (though we will do our best to work with you to make sure you are satisfied with your purchase and you love your BROdenim!).

Yes, we can. However, we require a hi-res image (please purchase a design consultation for any special requests). Please make a note of any custom designed patches you want when submitting your information at checkout

We have tons of predesigned products to choose from. Please be sure to fill out the required information before submitting your order. You will receive a proof of what your customized design will look like via email within 48 hours.

You can also buy a customization consultation for $40. This cost will be applied towards the product that you purchase. However, if you decide not to order with BROdenim after you've received a proof, the $40 is non-refundable. We will NOT make a proof for you unless we have the deposit.

We send out proofs for approval from the customer before we send a custom product into production. BROdenim is not liable for mistakes with a design if the proof was approved by you, and we will not offer returns/exchanges. Please make sure you fully read our design notes before giving approval!

Proofs are for custom orders only. We do not send out proofs for pre-designed items on our website unless we have a question about your design. If you have purchased a completely custom product, we will send out a proof for you to approve before sending your item into production.

We would love to design something custom with you in mind! However, we do not provide proofs without a purchase. BROdenim cannot begin to work on a custom design with you until you buy a Design Consultation on our website. This page will also allow you to send your notes/ideas to us at the same time of payment. The $40 upfront will be put towards the cost of your product. Once payment has been processed, BROdenim will have a designer prepare a proof for you.

The design proofs we provide are overall guidelines for patch placement, spelling, correct colors, and elements. While we make every effort to ensure that the final product matches the design proof, slight changes may occur during production to best execute the design.

At BROdenim, we use our unique production techniques to create custom, one-of-a-kind pieces. Rest assured, we always strive to create the highest quality product possible and ensure that it meets your expectations.

Please note that we try our very best to match colors used on your custom design to your desired teams/organizations. However, please keep in mind that BROdenim is a customization company that uses a variety of materials and printing processes, so specific colors may not reflect the same exact hue or color value. We do our absolute best to find the closest match.

Due to the fact that all products are custom made, all sales are final.

Because each design is handmade individually, it is important to note that there may be slight imperfections. Unfortunately, we do not issue refunds for slight imperfections (though we will do our best to work with you to make sure you are satisfied with your purchase and you love your BROdenim!).

We try to put the patches as close as possible to where you chose, however, these are custom made products, so patch placement may not be exact.

Your custom BROdenim piece is always handmade with you in mind! Production starts after payment is received. Please note that turnaround time is dependent on time of year and order volume. 

In order to accommodate you as quickly as possible, please contact us at hello@brodenim.com beforehand for time-sensitive orders to ensure we can meet your needs.

Yes, we do ship internationally, but please note shipping costs will be higher. We are not responsible for any additional costs associated with international shipping.

No, we do not ship to PO Boxes. 

No, shipping is not included in any orders and will be a separate line item charge for $15. Please note that if your shipping cost was more than what you paid, your card on file will be charged the difference.