FAQ

CUSTOMIZER & DESIGN

We are not allowed to print any trademarked or copyrighted images (unless granted written permission from the owner or company).

Unfortunately, we are only able to design items with the name/number for professional sports players if you are related and/or married to that specific player. We are happy to produce designs with general city nameplates instead, though!

Yes, we can. However, we require a hi-res image (please purchase a design consultation for any special requests). Please make a note of any custom designed patches you want when submitting your information at checkout.

We have tons of predesigned products to choose from. Please be sure to fill out the required information before submitting your order. You will receive a proof of what your customized design will look like via email within 48 hours.

You can also buy a customization consultation for $40. This cost will be applied towards the product that you purchase. However, if you decide not to order with BROdenim after you've received a proof, the $40 is non-refundable. We will NOT make a proof for you unless we have the deposit.

Please wait a minute for our customizer tool to load. There are over 10,000 patches in the customizer, so it can slow down at points. If there is an issue, please try to refresh the page again.

There are over 10,000 patches in the customizer, so it can slow down at points. If there is an issue, please click the thumbnail photo (below the customizer) to return to the previous view.

We try to put the patches as close as possible to where you chose, however, these are custom made products, so patch placement may not be exact.

ORDERS & PROOFS

We would love to design something custom with you in mind! However, we do not provide proofs without a purchase. BROdenim cannot begin to work on a custom design with you until you buy a Design Consultation on our website. This page will also allow you to send your notes/ideas to us at the same time of payment. The $40 upfront will be put towards the cost of your product. Once payment has been processed, BROdenim will have a designer prepare a proof for you.

Proofs are for custom orders only. We do not send out proofs for pre-designed items on our website unless we have a question about your design. If you have purchased a completely custom product, we will send out a proof for you to approve before sending your item into production.

All BROdenim products are handmade. Because of this, sometimes we make alterations to best fit the design. Please note that not all proofs are drawn to scale. If there is a specific color that you want, please make sure that it is made apparent to us ahead of production time.  

We send out proofs for approval from the customer before we send a custom product into production. BROdenim is not liable for mistakes with a design if the proof was approved by you, and we will not offer returns/exchanges. Please make sure you fully read our design notes before giving approval!

Please note that we try our very best to match colors used on your custom design to your desired teams/organizations. However, please keep in mind that BROdenim is a customization company that uses a variety of materials and printing processes, so specific colors may not reflect the same exact hue or color value. We do our absolute best to find the closest match.

We want you to love your custom design! Please keep in mind that BROdenim will only address any issues that are brought to our attention within 7 days of your FedEx delivery date. 

BROdenim has always strived to produce items of the highest quality. Our products are completely custom and entirely unique to you, and are made one-by-one as orders are received. Because each design is handmade individually, it is important to note that there may be slight imperfections. Unfortunately, we do not issue refunds for slight imperfections (though we will do our best to work with you to make sure you are satisfied with your purchase and you love your BROdenim!).

We will do our best to make the requested change; however, please note there may a charge associated with this change. We cannot guarantee that we will be able to make the change after payment has been received.

In order to accommodate you as quickly as possible, please contact us at hello@brodenim.com.

Shipping

Your custom BROdenim piece is always handmade with you in mind! Production starts after payment is received.  Please note that turnaround time is dependent on time of year and order volume. 

Due to COVID-19 restrictions, please note that this time table may change due to order volume at the time. If there is a specific date that you need the product by, please contact hello@brodenim.com (but keep in mind there may be a rush fee applied for last minute orders).

No, shipping is not included in any orders and will be a separate line item charge for $15. Please note that if your shipping cost was more than what you paid, your card on file will be charged the difference.  

No, we do not ship to PO Boxes. 

Yes, we do ship internationally, but please note shipping costs will be higher. We are not responsible for any additional costs associated with international shipping.

BROdenim is not responsible for any issues caused by FedEx or any lost/stolen packages at the delivery location. Packages that are marked as delivered, but have not been received are the responsibility of you and your local FedEx Office.  

RETURN POLICY

Due to the fact that all products are custom made, all sales are final.

No, we do not allow customers to send their product back to make any alterations (addition or subtraction of customization).

GARMENT CARE

Because our clothing is handmade, we recommend dry-cleaning your BROdenim creation. If you prefer to wash at home, place the item inside-out and run on a low/gentle cycle. Leave the garment out to air dry (never place it in the dryer!).