FAQ
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Product
How does brodenim customization work?
Pick your piece. Pick your patches. Build your look. Customize it yourself online or visit us in store and let our team help you bring it to life.
Can someone help me design my piece?
Always. If you’re shopping in store, our team can help with patch combinations, placement and styling. Looking for something completely custom? Book a Design Consultation and work one-on-one with a brodenim designer.
Can I customize my piece in store?
Yes. Choose your piece, explore the Patch Bar, play with placement and create something completely your own with help from our team.
Where can I put my patches?
Make it yours. Front, back, sleeves and hood are all great places to patch. Go minimal, go all in, or ask our team for a little creative direction.
How many patches should I use?
There are no rules — that’s kind of the point. If you want a place to start, we typically love 5–10 patches on a hoodie and 2–6 on a tee. From there, make it yours.
Can I remove or reposition my patches once they’re applied?
No. Once your patches are applied, they are permanent and cannot be removed or repositioned. We recommend making sure you love your placement before your design is finalized.
How are the patches affixed?
For all online orders, patches are sewn directly onto the garment for a secure, lasting finish.
Can I buy brodenim patches separately?
brodenim patches are part of our customization experience and are not sold individually.
Can I upload a photo for a custom patch?
Yes. For special artwork or a custom patch request, please book a Design Consultation and provide a high-resolution image along with your notes and ideas.
Can you recreate something I’ve ordered before?
Absolutely! We can use a previous design as a reference and do our best to recreate it. Since each piece is custom made, slight variations may occur.
Can I use logos or trademarked images in my design?
We cannot reproduce trademarked or copyrighted images unless written permission has been granted by the rights holder.
Do you do team orders?
Yes, we do! Please send us a message on Instagram or email us at hello@brodenim.com to get started.
We’ll do our best to accommodate your requested deadline. For playoff and other time-sensitive orders, we ask that all items use the same design, other than names and numbers, to help ensure the fastest possible production time.
Please note that shipping costs are not included with team orders.
How do I book brodenim for an event?
We’d love to be part of your next event! Reach out through our event inquiry link to tell us a little about what you’re planning and our team will be in touch.
What is a Design Consultation?
Have an idea you can’t create with our existing customization options? A Design Consultation pairs you one-on-one with a brodenim designer to create something uniquely yours.
How much is a Design Consultation?
Design Consultations are $50.
My Order
Will I receive a proof for every product?
Proofs are provided for fully custom Design Consultation orders. Pre-designed and standard customized products do not automatically receive a proof unless our team needs clarification before production.
Can I see a proof before I place an order?
For fully custom work, start with a Design Consultation. Once your consultation is purchased and your design details are submitted, our team can begin developing your custom concept.
How close will my item be to the proof?
We do our best to make your finished item as close to the approved proof as possible. Since each piece is custom made, slight variations in color, placement, and other details may occur. brodenim may also make minor adjustments to the proof when necessary to ensure the best possible finished product.
What if I approve a proof with a mistake?
Please review every detail carefully before approving your proof. Once a custom design is approved and moves into production, brodenim cannot be responsible for errors that were included in the approved proof.
How closely can you match colors?
We do our best to match team colors, logos, and other references as closely as possible. Since each item is custom made, slight variations in color may occur.
Are patches placed exactly where I put them in the customizer?
Our online customizer uses designated placement areas to help guide your design. We’ll place your patches as close as possible to the layout you create, with slight variations possible as each piece is finished individually.
Want more freedom with placement? Visit us in store and work with one of our Patch Bar Specialists to place your patches exactly where you want them and create your piece together.
Can I return or exchange a customized item?
Because customized brodenim pieces are made specifically for you, customized items are final sale. If your order arrives damaged or there is an issue with your piece, contact us right away at hello@brodenim.com and we’ll help make it right.
Why are all sales final?
Every brodenim piece is created especially for you once your order is placed — whether you customize it yourself or choose one of our Designed by Us styles. Because each piece is individually made to order, all sales are final.
If your order arrives damaged or there’s an issue with your piece, reach out to us at hello@brodenim.com and we’ll make it right.
What if my item arrives damaged or defective?
Please inspect your order when it arrives. If your item is defective or damaged, contact us at hello@brodenim.com within 7 days of delivery so our team can help.
Shipping
How long will my order take?
Every customized brodenim piece is made to order, so production timing can vary depending on the product, season and order volume. Have a date you need it by? Contact us at hello@brodenim.com before ordering and we’ll let you know what’s possible.
Do you ship internationally?
Yes. International shipping rates vary, and customers are responsible for any applicable duties, taxes or additional fees.
Do you ship to P.O. Boxes?
No. At this time, we’re unable to ship to P.O. Boxes.
Still Have A Question?
We’re happy to help with sizing, customization, orders, or anything else you need.